Your enjoyment of your order is of utmost importance to us.
When placing an order, please also ensure that you are clear on the delivery options.
If you’re purchase isn’t quite what you wanted or perhaps no longer required, then we’re happy to take it back within 14 days of delivery providing it’s in its original saleable condition. We will of course provide you with a full refund (excluding return costs).
To return a product, please notify us at: firstname.lastname@example.org and we will reply within 2 working days.
To complete your return, we require a receipt or proof of purchase.
- We cannot refund or exchange personalised, perishable or time critical goods
- Gift cards cannot be refunded
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refunds are processed within 48 hours to your credit card or original method of payment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
In the unlikely event that you receive faulty goods, we will replace them free of charge or issue a refund (with your postage paid too).
Please us at email@example.com for instructions for returns, outlining the problem and whether you’d prefer a replacement or refund. Your choice will be arranged once the faulty good has been returned.
I’ve you’ve ordered something by mistake then you may be able to cancel it if it hasn’t left our warehouse. Email firstname.lastname@example.org or call us on 0207 7987 8888