Return, Refund & Cancellation Policy

Your enjoyment of food and drink is of paramount importance to us.

When placing an order, please also ensure that you are clear on the various delivery options.

If you’re purchase isn’t quite what you wanted or perhaps no longer required, then we’re happy to take it back within 14 days of delivery providing it’s in its original saleable condition.  We will of course provide you with a full refund (excluding return costs).

To return a product, please notify us at: and we will reply within 1 working day


  • We cannot refund or exchange personalised, perishable or time critical goods

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Faulty Goods

In the unlikely event that you receive faulty goods, we will replace them free of charge or issue a refund (with your postage paid too).

Please us at for instructions for returns, outlining the problem and whether you’d prefer a replacement or refund.   Your choice will be arranged once the faulty good has been returned.


I’ve you’ve ordered something by mistake then you may be able to cancel it if it hasn’t left our warehouse.  Email or call us on 0207 7987 8888